A destination management company lives between two worlds. Upstream it negotiates hundreds of hotel contracts, transport rates and excursion prices; downstream it serves tour operators and agents in many markets, each with its own language, currency, commission and expectations. On the ground, the team handles arrivals, transfers, guides and the unexpected, every single day.
Most DMCs run this on a mix of spreadsheets, email and a reservation tool that does not talk to accounting. Wingstack was first built for exactly this reality, inside FlyNest’s own inbound operation, and it connects contracting, sales, operations and finance around one booking file.
Challenges
Seasonal rates, child policies, special offers and supplements are calculated by hand, which leads to pricing errors and lost margin.
Group, MICE and tailor-made requests wait hours or days for a proposal while partners shop elsewhere.
Arrival lists, transfers and rooming lists are rebuilt daily, and flight changes are discovered too late.
Supplier invoices, agent balances and multi-currency margins are reconciled weeks after the guests have gone home.
Our approach
The hotel extranet stores contracts in a structured way, so every channel prices the same stay correctly.
The AI quotation builder drafts itineraries priced from live contracts, and sales refines and sends them.
The mid and back office keeps services, suppliers, documents and costs together from request to closure.
Transfer dispatch builds jobs from bookings and adjusts them when flight times change.
Every sale and cost posts to multi-currency ledgers automatically, with e-invoicing where required.
A day in the life
- 07:30
The operations dashboard lists today’s arrivals; transfer jobs are already grouped by flight and hotel zone.
- 09:00
A partner in Europe emails a group request; the AI quotation builder drafts a five-day programme priced from current contracts.
- 10:30
A hotel closes a room type for a weekend in the extranet; the stop-sale reaches the booking engine and API partners immediately.
- 13:00
A flight is delayed by two hours; the affected transfer jobs update and drivers see the new pick-up time in their app.
- 15:30
Rooming lists for next week’s groups are re-sent automatically after late name changes.
- 18:00
Finance reviews the day’s margins per booking and sends statements to agents with overdue balances.
Outcomes
Contract rules are applied consistently across every channel and quote.
Proposals go out while the request is still fresh.
Teams act on alerts and dashboards instead of chasing information.
Margins and balances are known while the season is still running.
Recommended modules
Contracts, rates, allotments and stop-sales, managed directly by hotels.
ExploreBookings, vouchers, rooming lists and operations, in one booking file.
ExploreFleet, drivers and job allocation for airport and ground transfers.
ExploreItineraries and quotes in minutes, priced from your own inventory.
ExploreMulti-currency travel accounting, ready for e-invoicing.
ExploreAgents, corporate accounts and sales pipelines, built for travel sales.
ExploreB2B and B2C booking, white-label and multi-language, on live inventory.
ExploreFrequently asked questions
Can we start with one module and add the rest later?+
Yes. Many DMCs begin with the extranet and back office, then add transfers, quotations and accounting as each team is ready.
FlyNest is also a DMC. Is our data kept separate?+
Yes. Wingstack is operated as a neutral technology business. Each client’s data, contracts and partners are isolated and are never shared with FlyNest’s own operations.
Can we sell to our partners through an API?+
Yes. The API hub exposes your contracted inventory to tour operators and agents with their own credentials and pricing.
How long does a typical DMC implementation take?+
It depends on the number of contracts and modules. A phased rollout lets you go live with core operations first and extend from there.