Travel agencies sell everything: flights, hotels, packages, visas, insurance and tailor-made trips, to leisure travellers and corporate clients alike. Bookings come from many suppliers and systems, and the agency’s real work is keeping each customer’s file, payments and documents in order.
Wingstack gives agencies a back office that consolidates bookings from every source, a CRM that remembers every customer and corporate account, accounting that tracks commissions and balances, and branded apps so customers carry the agency with them.
Challenges
GDS, supplier portals and manual bookings live in different places with no single customer file.
Supplier commissions, customer payments and corporate credit are reconciled by hand.
Building a proposal from several suppliers takes time the customer will not wait for.
Repeat business depends on remembering preferences, dates and past trips.
Our approach
The back office records every booking, whatever the source, in a single file per trip.
Customer profiles, preferences, corporate agreements and follow-ups in one place.
Sales, supplier costs, commissions and customer balances post automatically.
The AI quotation builder drafts priced itineraries that agents refine and send.
Customers see their trips, documents and contacts in the agency’s own app.
A day in the life
- 09:00
Agents open the day’s follow-up list: departures this week, unpaid balances and quotes awaiting replies.
- 10:30
A family requests a tailor-made trip; the AI quotation builder prepares two priced options.
- 12:00
A corporate client’s flight booking from the GDS is added to their file with the agreed service fee.
- 14:30
A customer pays the balance by payment link and the file updates automatically.
- 16:00
Travellers departing tomorrow receive their documents in the agency app.
- 18:00
The manager reviews sales, commissions and outstanding balances for the month.
Outcomes
Agents find any booking, document or payment in seconds.
Accounting reflects what is earned and what is owed.
Customers receive professional quotes quickly.
Preferences and history support personal, timely service.
Recommended modules
Bookings, vouchers, rooming lists and operations, in one booking file.
ExploreAgents, corporate accounts and sales pipelines, built for travel sales.
ExploreMulti-currency travel accounting, ready for e-invoicing.
ExploreB2B and B2C booking, white-label and multi-language, on live inventory.
ExploreBranded iOS and Android apps for travellers, agents and field teams.
ExploreItineraries and quotes in minutes, priced from your own inventory.
ExploreFrequently asked questions
Can we import bookings made in the GDS?+
Yes. GDS bookings can be imported into the back office so they sit in the same customer file as other services.
Is it suitable for a small agency?+
Yes. Agencies can start with a few users and core modules, then add features as they grow.
Can corporate clients book themselves?+
Yes. Corporate accounts can receive portal access with their own policies, approvers and pricing.
Can we migrate our customer database?+
Yes. Customer profiles and history can be imported from spreadsheets or your current system during onboarding.