Mid & back office
Bookings, vouchers, rooming lists and operations, in one booking file.
Book a demoThe mid and back office is where travel companies actually work. Wingstack organises everything around the booking file: each file holds its services, passengers, suppliers, costs, sell prices, documents and history, whether it came from the booking engine, the API, an email request or a phone call.
Operations teams use it to confirm suppliers, issue vouchers, send rooming lists, track option dates and manage amendments and cancellations. Finance sees the same file, so cost and revenue are always aligned. It is the module we rely on most in our own inbound operation, and it shows in the details.
- Booking engine and API hub
- Hotel extranet and direct contracts
- Charter seat inventory
- Transfer dispatch
- Email and WhatsApp messaging
- PDF and document templates
- Accounting and e-invoicing
Capabilities
Multi-service files with hotels, flights, transfers, tours and extras, each with its own supplier, status and cost.
Create bookings for phone, email and group requests with the same pricing and controls as online sales.
Branded vouchers, itineraries, confirmations and invoices generated in the customer’s language.
Rooming lists per hotel and date, sent and re-sent automatically when names or rooms change.
Request and track supplier confirmation numbers, with alerts for unconfirmed or on-request services.
Option dates, payment deadlines, name deadlines and ticketing limits tracked with reminders.
Change dates, names or services with automatic recalculation of costs, penalties and invoices.
Daily arrivals, departures, in-house guests and pending actions per team and destination.
How it works
- 01Receive
Bookings arrive from online channels or are created manually by reservations staff.
- 02Confirm
Services are confirmed with suppliers and confirmation numbers recorded.
- 03Document
Vouchers, itineraries and rooming lists are issued and sent.
- 04Operate
Arrival lists, transfers and guest services are managed day by day.
- 05Close
The file is reconciled with supplier invoices and closed in accounting.
Benefits
Sales, operations and finance work from the same booking file.
Deadlines, options and unconfirmed services surface before they become problems.
Consistent, branded vouchers and itineraries in every language you sell in.
Changes recalculate costs and documents in one step.
Frequently asked questions
Can we migrate open bookings from our current system?+
Yes. Future and open bookings are migrated with services, passengers and balances, so operations continue without a gap.
Does it support group and MICE files?+
Yes. Group files support rooming lists, multiple room types, payment schedules and per-participant details.
How is the back office priced?+
As a subscription, generally per user with volume tiers for booking files. Document templates and setup are covered in the onboarding fee.
Can we use our own voucher and document designs?+
Yes. Templates are configurable with your branding, fields and languages, and we can replicate your existing layouts.